Terms of Service

Last updated: 28 August 2026

These Terms of Service form the agreement between you and Lacomo Limited, a company incorporated in Hong Kong with its registered office at Rm 1603 16/F THE L PLZ, 367-375 QUEENS RD C, Sheung Wan, Hong Kong (HK). The website and the services described in these Terms are developed and operated by the developer Lacomo. Please read these Terms carefully. They cover how we engage with you, how we deliver our systems design and integration services, and how we resolve disagreements. If anything is unclear, contact us at contact@lacomo.lol before you proceed.

1. Acceptance of Terms

These Terms of Service form a binding agreement between you, the client, and Lacomo Limited, a company incorporated in Hong Kong with its registered office at Rm 1603 16/F THE L PLZ, 367-375 QUEENS RD C, Sheung Wan, Hong Kong (HK). By using our website, requesting a proposal, or engaging us to perform services, you accept these Terms in full, and these Terms apply to every engagement between us unless a specific document states otherwise.

If you are entering into these Terms on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation, and references to you in these Terms include that organisation. If you do not agree with any part of these Terms, please do not use our website or our services, and let us know if a specific term is causing concern; we would rather talk it through than begin an engagement on terms you find unfair.

The website and the services described on it are developed and operated by the developer Lacomo, on behalf of Lacomo Limited. We may update these Terms from time to time, and the version in force when you engage us applies to that engagement, as described in the Changes to These Terms section below.

2. About Our Services

Lacomo Limited provides computer systems design and related services within the professional, scientific, and technical services sector. Our services include systems architecture design, software and platform integration, cloud and infrastructure engineering, security and compliance advisory, managed IT operations, and round-the-clock technical support.

The precise scope of work for any engagement is defined in a written proposal, statement of work, or service agreement that we prepare for you before work begins. Each engagement is scoped around your business outcomes, and the deliverables, timelines, responsibilities, and fees are recorded in writing so that both parties know exactly what has been agreed.

Nothing in these Terms extends our obligations beyond the scope described in the applicable proposal or agreement. Where a proposed service is not described in an agreement, we will confirm its details in writing before we perform it, and no work that changes the agreed scope begins without your written approval.

3. Statements and Proposals

All statements, proposals, estimates, and quotations we provide are valid for the period stated in the document, or for thirty days if no period is stated. After that period we may revise the figures to reflect current pricing, and we will tell you if anything has changed before you rely on the earlier number.

A proposal is an invitation to engage us. It becomes a binding agreement only when you accept it in writing and we confirm acceptance in writing. Work described in a proposal does not start until the proposal is accepted and, where required, the first payment has been received.

Prices in a proposal are based on the information you provide at the time. If the scope of work changes, if your environment differs materially from what you described, or if a third-party supplier changes its pricing, we will provide a revised estimate before proceeding with the affected work. Any verbal discussions about scope or price are recorded in writing and confirmed by both parties before they become binding.

4. Client Responsibilities

You agree to provide accurate and complete information about your systems, to grant the access we reasonably need to perform the work, and to designate a contact who can make decisions on your behalf during the engagement. Without accurate information and timely access, we cannot plan or deliver work reliably.

You are responsible for keeping your own accounts, passwords, and administrative access secure, and for maintaining the data that your business creates and stores. You will make available, in reasonable time, the equipment, licences, and third-party accounts needed for us to deliver the agreed services, and you will tell us about any constraints on how your systems may be changed.

You will not ask us to perform work that violates law, and you will inform us of any legal or regulatory requirements that apply to your data or your industry. Delays caused by missing information or access may extend the timeline in a proposal, and we will tell you in writing when that happens so that both parties can adjust their expectations.

5. Fees, Invoicing, and Payment

Fees for services are set out in the proposal or agreement applicable to your engagement. Unless stated otherwise, fees are payable in Hong Kong dollars and are due within thirty days of the date of each invoice, without set-off or deduction.

Time and materials engagements are invoiced monthly based on actual hours recorded, at the rates stated in the agreement. Fixed-price engagements are invoiced in milestones as described in the proposal, and each milestone becomes payable when the corresponding deliverable is delivered and accepted.

You are responsible for all taxes, duties, and levies applicable to the services, excluding taxes on our income. Late payments may incur interest at the rate allowed by applicable law, and we may suspend work on outstanding invoices after written notice, as described in the Suspension of Service section. Where a payment term in your agreement differs from this section, the agreement governs.

6. Intellectual Property

Everything we create for you under an engagement, including designs, diagrams, configuration, scripts, and documentation developed specifically for the agreed scope, becomes your property once you have paid in full for the relevant milestone. You may use those deliverables for any purpose connected with your business, without further payment to us.

We retain ownership of our pre-existing tools, methods, libraries, and frameworks. Where those items are incorporated in a deliverable, we grant you a perpetual, non-exclusive, non-transferable licence to use them to the extent necessary to operate the delivered systems. This licence does not extend to reselling our tools as a stand-alone product.

You grant us a licence to use your systems, data, and materials solely to perform the services and to improve the security and reliability of your environment. We will not claim ownership of data that belongs to you, and we will not use your systems or data for any purpose other than delivering the services under the applicable agreement.

7. Confidential Information

Both parties agree to keep confidential any information disclosed in connection with an engagement that is marked confidential or that a reasonable person would understand to be confidential. Confidential information includes technical configuration, access credentials, business plans, customer data, pricing, and the terms of our agreement.

We will use confidential information only to perform the services, and we will disclose it only to our staff and contractors who need it for that purpose and who are bound to protect it to the same standard. We keep confidential information on secure systems and we limit access to it by role.

This obligation continues for three years after the end of the engagement, or for as long as the information remains a trade secret, whichever is longer. Confidential information does not include information that is public through no fault of the receiving party, that was already known to the receiving party without a duty of confidence, that is independently developed, or that must be disclosed by law.

8. Security and Data Handling

We apply reasonable technical and organisational measures to protect the systems and data involved in our work. These measures include access control on the least privilege principle, encryption of data in transit, and appropriate safeguards for data at rest, consistent with the Data Security section of our Privacy Policy.

We handle data only for the purposes of the engagement and in line with our Privacy Policy and any data processing terms in your agreement. You retain ownership and control of your data at all times, and nothing in these Terms transfers ownership of your data to us.

If a security incident affects your data, we will notify you without undue delay through the escalation path in your agreement, and we will provide a written summary of the incident and the actions we have taken. We will not sell your data and we will not use it for purposes unrelated to the services. Where applicable law imposes stronger obligations, we will meet those obligations as well.

9. Service Levels and Support

For managed service engagements, we publish service levels covering response and resolution times, and we measure our performance against them each month. Service levels are described in your agreement and are based on the severity of each issue, and our published standards include a one-hour first response for critical incidents and a 99.9 percent monthly uptime commitment.

We provide the 24-7 support desk described on our website for managed clients, and support hours for other engagements are stated in the applicable proposal. Support requests are tracked, and each request has a named owner who remains accountable until the request is resolved or handed over in writing.

Service levels do not apply to outages caused by factors outside our reasonable control, including failures of third-party services, power, or networks, or by changes you make to your environment without notice. We report honestly on our performance, and your service dashboard shows the actual numbers, good or bad, every month.

10. Warranties

We warrant that the services will be performed in a professional and workmanlike manner and will conform to the scope described in the applicable agreement. We warrant that our work will not knowingly infringe the intellectual property rights of a third party as they exist at the time of delivery.

For a period of ninety days after delivery of a deliverable, we will correct, at no additional cost, any defect in our work that fails to conform to the agreed specification, provided you report the defect in writing during that period. Corrections under this warranty are made promptly and are treated as part of the engagement.

These warranties are the only warranties we make in relation to the services. To the maximum extent permitted by law, we disclaim all other warranties, including any implied warranty of merchantability or fitness for a particular purpose, and we exclude any warranty that third-party platforms or services will perform in a particular way.

11. Disclaimers

The website and the services are provided on an as is and as available basis. We do not warrant that the website will be uninterrupted, error free, or free of harmful components, and we do not guarantee that any particular feature will always be available.

We do not warrant that any third-party software, platform, or cloud service will perform in any particular way, and we are not responsible for the availability, reliability, or behaviour of third-party systems. Where our work depends on a vendor that changes its product, we will help you manage the change, but we cannot warrant the vendor product itself.

We provide recommendations and designs based on the information available at the time, and we do not guarantee any specific business result or financial outcome from the use of our services. Any tools, samples, or templates we share are provided for convenience and without warranty, and you rely on our advice at your own discretion after reviewing the reasoning we provide.

12. Limitation of Liability

To the maximum extent permitted by law, the total liability of Lacomo Limited for all claims arising out of or related to an engagement, whether in contract, tort, or otherwise, will not exceed the total fees paid by you to us under that engagement during the twelve months before the event giving rise to the claim.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, whether or not the party was advised of the possibility of such damages. These limitations apply even if a remedy fails its essential purpose.

Nothing in these Terms limits liability that cannot be limited by applicable law, including liability for fraud, for wilful misconduct, or for death or personal injury caused by negligence. Where a limitation is not permitted in your jurisdiction, that limitation is severed and the remainder of these Terms continues in full force.

13. Indemnification

You agree to defend, indemnify, and hold harmless Lacomo Limited, its directors, employees, and contractors from and against any claim, loss, damage, or expense, including reasonable legal fees, arising out of or related to your use of the website, your systems and data, your breach of these Terms, or your violation of applicable law.

Where we are required to indemnify you under a separate agreement, that obligation is limited to claims that our work directly infringes a third party intellectual property right, and it applies only if you notify us promptly in writing, give us control of the defence, and provide reasonable cooperation at our cost.

In any indemnified matter, the indemnifying party controls the defence, and the indemnified party provides reasonable cooperation at the indemnifying party cost. This section survives the end of the engagement and applies to any matter that arises during the term but continues afterwards.

14. Term and Termination

These Terms take effect when you first use the website or accept a proposal, and they remain in effect until an engagement ends or these Terms are terminated in accordance with this section. Each engagement has the duration stated in its agreement.

Either party may terminate an engagement with written notice of thirty days for convenience, unless the agreement states otherwise. Either party may terminate immediately if the other party breaches a material term and does not cure the breach within fourteen days of written notice identifying the breach.

On termination, you pay for all work performed and expenses incurred up to the effective date of termination, and we deliver the work product completed to that date, subject to payment. Sections that by their nature should survive termination, including confidentiality, intellectual property, and limitation of liability, continue to apply.

15. Suspension of Service

We may suspend access to managed services, in whole or in part, with written notice, where payment is overdue, where continued operation creates a material security risk, or where you instruct us to hold work. Suspension is a measure of last resort, and we will always try to resolve the underlying issue before it becomes necessary.

We will give notice before suspension where practical, and we will limit the suspension to the minimum necessary to protect the position. Suspension does not cancel your payment obligations, and fees continue to accrue unless we agree otherwise in writing.

We will restore services promptly once the cause of suspension is resolved. Where we suspend due to a security risk, we will explain the risk and work with you on a safe path to restoration. We will not suspend services to penalise you for a dispute; suspension is reserved for genuine risk or non-payment.

16. Third-Party Systems

Many engagements involve integrating or operating third-party software, cloud platforms, and services. We provide integration and management of these systems under the terms of the applicable agreement, but we do not provide the third-party products themselves, and their vendors are responsible for their own products.

Where a third-party vendor changes its pricing, terms, or features, we will notify you when we become aware of the change, and we will not be liable for changes outside our control. We will help you assess the impact of such changes and will propose adjustments to keep your systems working.

Your agreements with third-party vendors remain between you and those vendors, and you are responsible for maintaining the accounts and licences you need. We act in your interest in managing these relationships, and we will always tell you honestly when a vendor product is no longer the right choice for your environment.

17. Changes to the Services

We may improve, add, or retire features of our services and website from time to time, as technology and our clients needs evolve. Where a change materially reduces a service you have contracted for, we will give you at least thirty days written notice and we will work with you to manage the transition.

Where a change is required by law, by security, or by a third-party provider, we will give as much notice as is practical and we will explain the reason for the change. We will not reduce the service levels committed in your agreement without your written agreement.

Changes to third-party platforms are handled under the Third-Party Systems section of these Terms. We document changes to your environment in the change records we maintain for your account, and we provide those records to you on request so that you always know what has been done and why.

18. Changes to These Terms

We may revise these Terms of Service from time to time. When we do, we will update the last updated date shown at the top of this page and post the revised version on this website, so that the current version is always available to you.

If a revision materially affects an existing engagement, we will notify you in writing before the revision takes effect, and the revised Terms will apply to the engagement after that date unless you and we agree otherwise. A revision is material if it changes fees, liabilities, or the core scope of an engagement.

Continued use of the website or services after a revision takes effect constitutes acceptance of the revised Terms. We will keep a record of previous versions so that the terms that applied to a past engagement remain discoverable, and you should review these Terms periodically to stay informed.

19. Force Majeure

Neither party is liable for failure or delay in performance caused by events outside its reasonable control. These events include natural disasters, war, civil unrest, pandemic, power failure, failure of telecommunications networks, internet disruption, labour disputes, and acts of government.

A party affected by such an event will give prompt written notice to the other party and will use reasonable efforts to resume performance as soon as practical. The affected party is excused from performance only for the duration of the event and only to the extent the event prevents performance.

Where an event of force majeure continues for more than sixty days, either party may terminate the affected engagement with written notice and settle accounts for work performed up to the date of termination. We will do everything reasonable to keep your systems running through difficult periods, but we cannot control the underlying infrastructure of the wider world.

20. Dispute Resolution

We aim to resolve any disagreement quickly and fairly, and most issues are settled by a conversation. Before starting any formal proceeding, both parties agree to attempt to resolve the dispute through good faith discussions between senior representatives.

If the discussions do not succeed within thirty days, both parties agree to attempt mediation. The mediation is conducted by a mediator agreed by both parties or, failing agreement, appointed by the Hong Kong International Arbitration Centre, and the costs are shared equally unless the mediator decides otherwise.

Nothing in this section prevents either party from seeking urgent injunctive relief to protect its rights. Where a dispute is not resolved through these steps, it is referred to arbitration under the rules of the Hong Kong International Arbitration Centre, and the seat of the arbitration is Hong Kong.

21. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region of the People Republic of China, without regard to conflict of law principles. The registered office of Lacomo Limited is at Rm 1603 16/F THE L PLZ, 367-375 QUEENS RD C, Sheung Wan, Hong Kong (HK).

Any dispute that is not resolved through the dispute resolution process above is subject to the exclusive jurisdiction of the courts of Hong Kong, except where the parties agree to arbitration under the Dispute Resolution section. By engaging our services, you agree to this choice of law and jurisdiction.

If any part of these Terms is held to be invalid or unenforceable, that part is severed and the remainder continues in full force. The failure to enforce any provision is not a waiver of that provision, and a waiver is effective only if it is in writing and signed by the party granting it.

22. Entire Agreement

These Terms, together with any proposal, statement of work, service agreement, and our Privacy Policy, constitute the entire agreement between you and Lacomo Limited in relation to the services, and they replace any prior agreements, understandings, or communications on the same subject.

Where a proposal or agreement contains terms that differ from these Terms, the specific document governs the engagement it covers. Any amendment to these Terms or to an agreement must be in writing and signed by both parties to be effective.

You may not assign your rights or obligations under these Terms without our prior written consent, and we may assign these Terms in connection with a reorganisation or transfer of our business, provided the assignee agrees in writing to honour them. Headings in these Terms are for convenience only and do not affect their meaning.

23. Contact Us

If you have any question about these Terms, please contact Lacomo Limited at contact@lacomo.lol or by telephone at +16783978621. Our registered office is at Rm 1603 16/F THE L PLZ, 367-375 QUEENS RD C, Sheung Wan, Hong Kong (HK).

The developer behind the website and the services described in these Terms is Lacomo, and the operating company is Lacomo Limited. We will respond to your message promptly, and we treat every client question seriously, whether it concerns scope, pricing, security, or anything else about the way we work together.

We would rather discuss a concern before it becomes a dispute. If a term in this document worries you, write to us and we will explain our reasoning or adjust the engagement to fit your needs, because a long relationship built on clear terms is worth more to us than a short one built on fine print.